We find that we can better serve our
clients if we tell them what they can expect from their law firm. In
return, we like to inform them of our office operating procedures. In this
way a client can save money and time, as well as obtain maximum results from
Your file is always open to you. The
documents and folders which we keep are the property of our clients, held
by us in trust for them. With reasonable advance notice, we can make available
to you copies of any document in your file. We do ask that you let us know
in advance if you wish to stop by and pick up copies of papers. If you will
give us a telephone call, we will do the copying and mail the papers to
It is important to keep our files current.
Accurate information is essential if we need to contact you at home or at
work. Please be sure to let us know if there is a change in your telephone
number, place of work or home address.
Unless a flat fee is arranged, our firm
bills on an hourly basis for the time spent on your case. Records are kept
by each attorney for each tenth of an hour. Thus, a one-half hour interview
will be listed as: "Office visit with client - .5". We usually
send our clients an itemized billing at least once a month.
It is customary to arrange payment for
the services of an attorney when the case is started. This is done by paying
an initial deposit to our firm's trust account. When
we receive your deposit to the trust account, we start working on your
Sometimes our attorneys will be very
busy and unable to answer your telephone call immediately. If an attorney
is not available, we specifically ask that you talk with one of our support
staff and leave a message for the attorney as to what information
you are requesting or what your question is.
office support personnel are listed
elsewhere in this web site. We ask that you talk with one of them to see
if they can help you. While they cannot provide the legal advice that an
attorney would, they can be very helpful in resolving routine inquiries that
you may have.
We try to provide our clients with copies
of all letters and pleadings which we prepare or receive. Feel free to ask
for any document which may be involved in your case.
If we take your case, we will require
certain things of you. First and foremost is a list of your goals and priorities.
This will help us to organize our work to attain those goals for you.
Next we may require a "diary" or notebook
from you telling us what facts we need to know. This will, of course, vary
with the type of case. In a custody case, for example, you should tell us
at least the following:
Who has had primary responsibility for the child before
Who has had primary responsibility for the child since
Information that might be used against you or the other
parent at trial;
Employment and income of the mother and father;
Reasons why you should have custody;
Reasons why the other party shouldn't have custody;
Witnesses you wish to call, including names, addresses,
work and home telephone numbers, and a summary of what each should say.
We would request other kinds of information,
for example, in a child support or alimony case. It is a more effective use
of attorney time if you write these matters down at the earliest possible
stage and go over them with us. We want to work together with our clients
as a team.
No attorney can guarantee success
in a particular case. It is our word and our promise to each individual client
that we will work hard to attain the goals that the client has set for us.
We will do no less for each client.